Terms of Service

Electrons Store

Head office: 127 AV KUHLMANN 59120 LOOS

SIREN No.:  +33 7 59 85 76 69 RCS Lille Métropole
RCS Lille Métropole Number B   +33 7 59 85 76 69

Registered in the Trade and Companies Register in France

Hereinafter the “Seller” or the “Company”. On the one hand, And the natural or legal person purchasing products or services from the company, Hereinafter, the “Buyer”, or “the Customer” On the other hand, It has been set out and agreed as follows:

PREAMBLE

The Seller is the publisher of Consumer Products and Services, marketed through its websites (https://asterelectro.com) The list and description of the goods and services offered by the Company can be viewed on the sites mentioned above.

Article 1: object

These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products or Services offered by the Seller.

Article 2: General provisions

These General Terms and Conditions of Sale (GTC) govern the sales of Products or Services, made through the Company’s websites, and form an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer who has accepted them before placing an order. The Seller reserves the right to modify these conditions at any time by publishing a new version on its website. The applicable GTC are those in force on the date of payment (or the first payment in the case of multiple payments) of the order. These GTC are available on the Company’s website at  https://electronsstore.com/

The Company also ensures that their acceptance is clear and unconditional by setting up a checkbox and a validation click. The Customer declares to have read all of these General Conditions of Sale and, where applicable, the Special Conditions of Sale related to a product or service, and to accept them without restriction or reservation.

The Customer acknowledges having received the necessary advice and information to ensure that the offer is adapted to his needs.
The Customer declares to be able to legally contract according to French law or to validly represent the natural or legal person for whom he is committing.

Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 3: Rates

The prices of the products sold through the websites are indicated in Euros excluding taxes and precisely determined on the Product description pages. They are also indicated in Euros including all taxes (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the competent local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary for accessing the Company’s websites are the responsibility of the Customer. Where applicable, delivery costs.

Article 4: Conclusion of the online contract

In accordance with the provisions of Article 1127-1 of the Civil Code, the Customer must follow a series of steps to conclude the contract electronically in order to be able to execute his order:; Information on the essential characteristics of the Product; – Choice of the Product, if applicable, of its options – Indication of the Customer’s essential contact details (identification, email, address, etc.); – Acceptance of these General Terms and Conditions of Sale – Verification of the elements of the order (double-click formality) and, if applicable, correction of errors. Before proceeding with its validation, the Buyer has the possibility to check the details of his order, its price, and to correct any errors, or to cancel his order. The confirmation of the order will constitute the formation of this contract. – Then, follow the payment instructions, payment for the products, then delivery of the order. The Customer will receive an e-mail confirming payment of the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a . pdf copy of these general terms and conditions of sale.

During the ordering process, the customer will have the opportunity to identify any errors made in the data entry and to correct them. The language offered for the conclusion of the contract is French.

The terms of the offer and the general conditions of sale are sent by email to the buyer at the time of the order and archived on the Seller’s website. Where applicable, the professional and commercial rules to which the author of the offer intends to submit are available in the “additional rules” section of these general conditions, available on the Seller’s website at the following address: https://asterelectro.com

The archiving of communications, the order, the order details, as well as invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of Article 1360 of the Civil Code. This information may be presented as proof of the contract.
For products delivered, delivery will be made to the address indicated by the Customer. For the purposes of the proper execution of the order, the Customer undertakes to provide his/her true identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 5: Products and Services

The essential characteristics of the goods and services and their respective prices are made available to the buyer on the company’s websites, as well as, where applicable, the method of use of the product. In accordance with Article L112-1 of the Consumer Code, the consumer is informed, by means of marking, labeling, display or any other appropriate process, of the prices and special conditions of sale and performance of the services before any conclusion of the contract. of sale. In all cases, the total amount owed by the Buyer is indicated on the order confirmation page. The sale price of the product is the one in force indicated on the day of the order, which does not include shipping costs invoiced in addition. These possible costs are indicated to the Buyer during the sales process, and in any event at the time of validation of the order. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order. When the products or services are not executed immediately, clear information is given on the product presentation page on the delivery dates of the products or services. The customer certifies having received the details of the delivery costs as well as the terms of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and his activities in the context of this sale.

The Seller undertakes to honour the Customer’s order within the limit of available Product stocks only. Failing this, the Seller will inform the Customer; if the order has been placed, and in the absence of agreement with the Customer on a new delivery date, the Seller will reimburse the Customer. The contractual information is presented in detail and in French. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of Products as well as their prices are specified on the Company’s websites, as well as the minimum duration of the contracts offered when they relate to a continuous or periodic supply of products or services. Unless special conditions apply, the rights granted under these terms are granted only to the natural person signing the order (or the person holding the email address provided)

Article 6: Conformity

In accordance with Article L.411-1 of the Consumer Code, the products and services offered for sale through these general conditions comply with the requirements in force relating to the safety and health of people, fair trade and consumer protection. Regardless of any commercial guarantee, the Seller remains liable for defects in conformity and hidden defects in the product.

In accordance with Article L.217-4, the seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any non-conformities resulting from the packaging, the assembly instructions or the installation when this has been placed at his expense by the contract or has been carried out under his responsibility.

In accordance with the legal provisions on conformity and hidden defects (Art. 1641 c. civ.), the Seller refunds or exchanges defective products or those that do not correspond to the order. Reimbursement can be requested as follows: File a complaint with

Article 7: Retention of title clause

The products remain the property of the Company until full payment of the price.

Article 8: Delivery terms

The products are delivered to the delivery address that was indicated when ordering and within the indicated time. These times do not take into account the order preparation time. When the Customer orders several products at the same time, they may have different delivery times and are sent according to the following methods: delivery via one or more packages. In the event of a delay in shipping, a complaint must be sent to . In the event of a delay in delivery, the Customer has the option of terminating the contract under the conditions and according to the terms defined in Article L 138-2 of the Consumer Code. The Seller will then reimburse the product and the “outbound” costs under the conditions of Article L 138-3 of the Consumer Code. The Seller will provide a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email to ensure the order is followed up. The Seller reminds that when the Customer physically takes possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer’s responsibility to notify the carrier of any reservations regarding the product delivered.

Article 9: Availability and Presentation

In the event that an item is unavailable for a period exceeding 30 working days, you will be immediately notified of the expected delivery times and the order for this item may be cancelled upon simple request. The Customer may then request a credit for the amount of the item or a full refund and cancellation of the order.

Article 10: Payment

Payment is due upon ordering, including for pre-ordered products. The Customer may pay by credit card or bank check. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is carried out by our payment service provider. The information transmitted is encrypted according to the rules of the art and cannot be read during its transport on the network. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated. The Customer confirms that they are the legal holder of the card to be debited and that they are legally authorized to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately terminated by operation of law and the order canceled.

Article 11: Withdrawal period

In accordance with the provisions of Article L 221-5 of the Consumer Code, the Buyer has a right of withdrawal without having to provide reasons, within fourteen (14) days from the date of receipt of his order. The right of withdrawal may be exercised by contacting the Company in the following manner: filing a complaint with . We inform Customers that in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for any item for which a manufacturing or delivery process is in progress. In the event of exercising the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, with the return costs remaining the responsibility of the Customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.); if possible, they must be accompanied by a copy of the proof of purchase. In accordance with the legal provisions, you can request that the standard withdrawal form be sent to us at the following address: filing a complaint with . Refund procedure: the refund procedure can be carried out after an investigation into the product(s) purchased, more details on a complaint at the address

Article 12: Guarantees

In accordance with the law, the Seller assumes the following guarantees: conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges products that are apparently defective or do not correspond to the order placed. The refund request must be made in the following manner: filing a complaint with. The Seller reminds the consumer that – has a period of 2 years from the delivery of the goods to take action with the Seller – that he can choose between replacement and repair of the goods under the conditions provided for in the aforementioned provisions. apparently defective or do not correspond – that he is exempt from proving the existence of the lack of conformity of the goods during the six months following the delivery of the goods. – that, except for second-hand goods, this period is extended to 24 months from 18 March 2016 – that the consumer may also invoke the guarantee against hidden defects in the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he may choose between the resolution of the sale or a reduction in the sale price (provisions of Articles 1644 of the Civil Code). Additional benefits: _____ (describe your additional benefits)

Article 13: Complaints and Mediation

Where applicable, the Buyer may submit any complaint by contacting the company using the following contact details to file a complaint with . In accordance with the provisions of art. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he may have recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code. In the event of failure of the complaint request to the Seller’s customer service, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will attempt in complete independence to bring the parties together in order to reach an amicable solution.

Article 14: Termination of the contract

The order may be terminated by the buyer by registered letter with acknowledgement of receipt in the following cases: – delivery of a product not conforming to the characteristics of the order; – delivery exceeding the deadline set when ordering or, failing a date, within 30 days following payment; – price increase or unjustified modification of the product. In these cases, the buyer may demand reimbursement of the deposit plus interest calculated at the legal rate from the date of receipt of the deposit.

Article 15: Intellectual property rights

The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 16: Force majeure

The performance of the seller’s obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The seller shall inform the customer of the occurrence of such an event as soon as possible.

Article 17: Nullity and modification of the contract

If any provision of this Contract is repealed, this nullity will not entail the nullity of any other provision that will remain in force between the parties. Any contractual modification is only valid after written agreement signed by the parties. Article 18: Protection of personal data In accordance with Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Seller sets up a processing of personal data for the purposes of the sale and delivery of the products and services defined in this contract. The Buyer is informed: – of the identity and contact details of the data controller and, where applicable, of the representative of the data controller: the Seller, as indicated at the top of these General Conditions; – the contact details of the data protection officer: – the legal basis for the processing: contractual performance – the recipients or categories of recipients of the personal data, if they exist:

the Data Controller, its marketing departments, IT security departments, sales, delivery and ordering departments, subcontractors involved in delivery and sales operations and any authority legally entitled to access the personal data concerned – no transfer outside the EU is planned – the data retention period: the time of the commercial prescription – the data subject has the right to request from the data controller access to personal data, rectification or erasure of this data, or a limitation of the processing relating to the data subject, or the right to object to the processing and the right to data portability – The data subject has the right to lodge a complaint with a supervisory authority – the information requested when ordering is necessary for the preparation of the invoice (legal obligation) and the delivery of the ordered goods, failing which the order cannot be placed. No automated decision or profiling is implemented via the ordering process.

Article 18: Applicable law and Clauses

All clauses contained in these general terms and conditions of sale, as well as all transactions of purchase and sale referred to therein, shall be subject to English law. The invalidity of a contractual clause shall not entail the invalidity of these general terms and conditions of sale.

Article 19: Consumer information

For the information of consumers, the provisions of the Civil Code and the Consumer Code are reproduced below: Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them. Article 1648 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller can be discharged from apparent defects or lack of conformity.
Article L. 217-4 of the Consumer Code: The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any non-conformities resulting from the packaging, the assembly instructions or the installation when this has been placed at his expense by the contract or has been carried out under his responsibility.

Article L. 217-5 of the Consumer Code: The good complies with the contract: 1° If it is suitable for the use usually intended for a similar good and, where applicable, – if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model; – if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 217-12 of the Consumer Code: The action resulting from the breach is prescribed by two years from the delivery of the goods.

Article L. 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, for a repair covered by the guarantee, any capital of at least seven days will be added to the remaining duration of the guarantee. This period runs from the buyer’s request for intervention or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention.